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Coronavirus: Keeping you safe

We think that you would like to know what we are doing to keep you safe during your visit to the Practice. While there is a long and detailed document containing our Standard Operating Procedure (available on request), this document sets out details of The Patient Journey and how it will be different from the pre-Covid era. 


  • We will contact you prior to your appointment for a pre-appointment screening which will include updating your medical history and answering a brief coronavirus questionnaire.


  • We kindly ask you to:

               - Attend the appointment alone (other than a parent accompanying child patients and those needing assistance)

               - Bring only essential items with you

               - Arrive wearing a face covering

               - Arrive a maximum of ten minutes before the appointment time

               - Use the hand sanitiser on arrival

               - Complete the brief coronavirus questionnaire again


  • Your temperature will be taken with a contactless thermometer on arrival to ensure that you do not have a fever.


  • Our waiting room has been set out to allow for social distancing.


  • Unfortunately, it is currently not possible to provide refreshments in the waiting room.


  • We plan to take you straight to the treatment room, if at all possible.


  • We have staggered our appointment books to minimise cross-over with other patients.


  • As you enter the treatment room you will be asked to place your loose belongings, such as your coat and bag, into a clean box.


  • Once you are in the chair we will ask you to use an antimicrobial mouthwash.


  • We will be wearing enhanced levels of Personal Protective Equipment (PPE). This will include masks appropriate for the procedure, long sleeved gowns and a visor.


  • As per our long-established protocol, we will naturally be ensuring that the room and all dental instuments and equipment are meticulously cleaned before and after each patient.


  • We have installed HEPA air filtration units in each of the treatment rooms and these have UVC which is viricidal.  There will be breaks (fallow time) between patients being seen in each treatment room to allow time for aerosols to settle and the room to be recleaned.

  • We have installed “fogging” machines in each treatment room for use between patient appointments.  These machines emit a very fine mist of dilute hypochlorous water which is viricidal but safe for humans.  The aim of this procedure is to kill any virus present in aerosols that are produced by some dental procedures.


We hope that it goes without saying but we plan to care for you in our normal considerate, careful, kind and respectful manner.


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